Key figures

Following its launch in July 2001 in Belgium and Luxemburg, Kiala is growing in several other European countries.
  • The current Kiala network comprises 5.000 Kiala Points that handle up to 78.000 parcels per day.
  • The Kiala services are used by more than 250 companies, such as:
    • Bertelsmann (ECI, Home Shopping Service)
    • Quelle Neckermann (Quelle, Neckermann, Peter Hahn)
    • Pinault Printemps Redoute (La Redoute, Daxon, Edmée, Eveil & Jeux)
    • Yves Rocher
Awards and Prizes
  • Thuiswinkel Innovatie Award – The Netherlands – 2004
  • World Mail Award – International award - 2005
  • Logistics Project of the year – Belgium – 2006
  • Company of the year - finalist - Belgium - 2007
Main figures
  • Up to 78.000 parcels handled on a daily basis
  • 5.000 Kiala Points in 7 countries
  • Turnover:

  • Our customers experience between 10% and 50% penetration of the Kiala service, depending on the distance selling partner profile.
  • Outstanding consumer acceptance and satisfaction:
    - La Redoute survey results (Belgium):
    • 97.5% of consumers found the KP manager reception excellent or very good (top 2 on a scale of 5).
    • 97.0% of consumers found their parcels to be excellent or very good securely kept (top 2 on a scale of 5).
    • 98.5% of consumers claim their parcel was in perfect condition, not damaged.