A fast growing European network, serving 350+ companies

Kiala is an SA/NV and its corporate seat is in Brussels (Belgium). Following its launch in July 2001 in Belgium and Luxemburg, Kiala is now active in 5 countries in Europe: Belgium, Luxemburg, The Netherlands, France and Spain.

The current Kiala network comprises over 5,000 Kiala Points that handle up to 78,000 parcels per day.

The services of Kiala are used by more than 350 companies, such as:

• Brandalley
• C-Dicount
• Daxon
• Esprit
• Eveil & Jeux
• Free
• H&M
• Klingel
• M6 Boutique
• Neckermann
• Nespresso
• Pixmania
• Rue du Commerce
• SFR
• Spartoo
• Yves Rocher

Main figures

Turnover:

Employees:

Penetration of our services

Our customers experience between 10% and 50% penetration of the Kiala service, depending on the distance selling partner profile.

Outstanding consumer acceptance and satisfaction

Results of a consumer survey done by La Redoute in Belgium:

• 97.5% of consumers found the Kiala Point's service excellent or very good
  (top 2 on a scale of 5).
• 97.0% of consumers found their parcels to be excellent or very securely kept
  (top 2 on a scale of 5).
• 98.5% of consumers found their parcels to be delivered in perfect condition (no damage).

Awards and Prizes

• 2008    E-commerce Awards (France)
  
• 2008    Trophée de l'e-commerce (France)
  
• 2007    Entreprise de l'année 2007, finalist (Belgium)
  
• 2006    Logistics Project of the Year (Belgium)
• 2005    World Mail Award (International)
• 2004    Thuiswinkel Innovatie Award (The Netherlands)
• 2001    Start-up of the Year (Belgium)