Privacy policy

Kiala SA, along with its subsidiaries and affiliates (collectively, "KIALA"), respect your concerns about privacy. We may obtain and process personal information about end-users of the Kiala services (such as name, e-mail address, physical address, telephone number, information that enable us to verify your identity, signature for proof of delivery) in connection with various activities such as (i) use of the Kiala websites, (ii) shipping activities, including delivery and pickup of shipments, (iii) requests to track shipments or answer questions, (iv) events and offers in which we participate.  We process names, e-mail addresses and telephone numbers of others to whom we are asked to send information on the assumption that the person who provided the information obtained it in accordance with the applicable law. If this assumption is incorrect, please do not ask us to send information to third parties on your behalf. The information we collect may be processed by Kiala to pick up, deliver and track shipments; provide products and services you request, process and collect payments, provide customer support, manage your Kiala account, offer you products and services we believe may interest you, perform data analyses, identify, prevent and protect against fraud.  This information may be transferred to partners of Kiala who have entered into a contractual relationship with Kiala. This information, or part of it, may be used for Direct Marketing’s purpose provided you have expressly agreed to such purpose. You have the right, at all time and free of charge, to access and correct your personal information, to have it blocked or deleted and to object to the processing of your personal information for Direct Marketing purposes. For this, you can contact us at Kiala SA, Boulevard Paepsem 22 – 1070 Brussels, attn : the Privacy Manager, with your contact details.