Policy for respecting privacy

I. General

Kiala SA and its subsidiaries and affiliates, respect your concerns about privacy. This Privacy Notice describes how Kiala collects and uses your personal data. It also informs you about the procedure to follow if you want to check what data we have stored about you and how to ask us to change them or even have them removed from our file. Kiala thanks you for the trust.


II. Data collected by Kiala

Kiala may obtain certain personal information about users of Kiala’s services (such as name, address (and / or that of your company, email or mailing address, phone number, date of birthday, VAT number or other information to verify identity, signature for proof of delivery) in connection with various activities such as:

  • Use of Kiala websites
  • Shipment operations, including the delivery and receipt of shipments
  • Requests to track shipments or answers to questions and
  • Events and offers in which we participate.

The information you have asked for and that you agree to provide us with is subject to compliance with the applicable rules on the protection of personal data.


III. Accessing, correcting and deleting your data

You can, at any time and free of charge:

  1. Access your personal data to check them
  2. Ask us to change or update them
  3. Ask us to remove personal data from our files.
  4. You also have the right to object to the use of your personal information for direct marketing purposes.

To do so, simply contact Kiala using the contact details at the bottom of the page.


IV. How Kiala use the information we obtain?

We process the names, email addresses and phone numbers of other people to whom we are asked to send information, assuming that the person who provided us with this information has obtained it in compliance with the applicable laws. If this assumption is incorrect, please do not ask us to send information to third parties on your behalf.

We can use the information (including your email address) that we collect to pick-up, deliver and track shipments, provide the products and services that you request, process and collect payments, provide customer support, manage your Kiala account, offer products or services that we believe may be of interest to you, perform data analysis, identify, or protect fraud. In order to carry out Kiala services, we will share some personal information with third parties as part of a contractual relationship with them.

We may need to transfer the personal information we collect about you to countries other than the country in which the information was originally collected. These countries may not have the same data protection rules as the countries in which the information was originally collected. If we transfer your information to other countries, we will protect this information in accordance with this Privacy Notice and the applicable laws.

Some personal data may be used for direct marketing purposes, provided that you have expressly given your consent for this purpose. Your email address will not be forwarded to third parties for direct marketing purposes unless you have specifically authorized us to do so.


V. Information saved automatically onto your hard drive (cookies)

When you visit the Kiala website and enter the members area by entering your login and password details, we may store information on your computer in the form of Cookies (learn more) or similar files. This information allows us to provide you with a better service by informing us, for example, about the language chosen for the site.

On most Internet browsers you can delete Cookies from your hard drive, block them or ask that their presence is reported to you before they are stored. To learn more about these functions, see the instructions on your browser's information screen.


VI. How to contact Kiala

You can contact us at the following address:

Kiala SA, Boulevard Paepsem 22 - 1070 Brussels, Belgium

Attn.: Privacy Manager, mentioning your details.

Or via our online contact form: www.kiala.be/contact